Browsing by Subject "Academic libraries"

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  • Tbaishat, Dina; Urquhart, Christine; Preston, Hugh (Association for Information Systems, 2009-03-31)
    This paper investigates literature regarding the development of process models within the context of academic libraries. This is an on-going doctoral study and provides an indication of research-inprogress towards design ...
  • Broady-Preston, Judy (2006-06-30)
    Purpose – The purpose of this research is to analyse the results of a survey conducted in 2003/2004 with regard to the relationship between the University of Malta Library and its customers. Changes to service delivery ...
  • Broady-Preston, Judy; Preston, Hugh (1999-06-30)
    This paper reviews some of the current issues with regard to demonstrating quality of service provision in academic libraries. The need to discover an effective means of measuring the impact of library services on the ...