Browsing by Author "Humphreys, Paul"


Browsing by Author "Humphreys, Paul"

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  • Yang, Ying; Humphreys, Paul; McIvor, Ronan (2006)
    This paper aims to investigate how to improve business service quality (BSQ) in an e-commerce environment. It also serves as a basis for developing a BSQ measurement instrument in an e-commerce environment. Design/method ...

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