http://hdl.handle.net/2160/821 2013-05-11T18:58:28Z 2013-05-11T18:58:28Z McIvor, Ronan Yang, Ying Humphreys, Paul http://hdl.handle.net/2160/921 2013-05-10T14:00:07Z 2006-01-01T00:00:00Z

Business service quality in an e-commerce environment McIvor, Ronan; Yang, Ying; Humphreys, Paul This paper aims to investigate how to improve business service quality (BSQ) in an e-commerce environment. It also serves as a basis for developing a BSQ measurement instrument in an e-commerce environment. Design/methodology/approach – The paper examines BSQ along four inter-organisational business process transactions. The focus is mainly on understanding the buyer's expected service and identifying main BSQ dimensions to satisfy the buyers. Findings – Four main BSQ quality dimensions including marketing service, logistics service, operations service and collaboration service are identified along the inter-organisaitonal business process. Four propositions are then offered. Additionally, customised business service quality is also discussed. Research limitations/implications – This research calls for a need to test the propositions through a questionnaire survey, where quantitative analysis will be conducted to identify the extent to which various BSQ dimensions affect the buyers' overall satisfaction. In addition, it would be worthwhile to investigate the linkage between BSQ and buyer performance. Originality/value – With the rapid growth of e-commerce, business environments are demanding higher level of service quality than ever before. In this context, the contribution of this paper is to look at how to improve BSQ along the inter-organisational process transactions. Yang, Ying, Humphreys, Paul, and McIvor, Ronan, 'Business service quality in an e-commerce environment', Supply Chain Management: An International Journal (2006) 11(3) pp.195-201 RAE2008

2006-01-01T00:00:00Z Connell, Con Jasimuddin, Sajjad Klein, Jonathan http://hdl.handle.net/2160/920 2013-05-10T14:00:06Z 2005-01-01T00:00:00Z

The paradox of using tacit and explicit knowledge: Strategies to face dilemnas Connell, Con; Jasimuddin, Sajjad; Klein, Jonathan This paper contrasts two perspectives on the distinction between tacit and explicit knowledge: on the one hand, the perspective that categorises knowledge as belonging to either one or the other class; and, on the other hand, the perspective that views knowledge type as a graded continuum. Design/methodology/approach – The paper explores the extensive literature on the topic, and from this literature engages in conceptual development. Findings – The paper adopts the view that the continuum perspective, in which knowledge in a particular context has both tacit and explicit characteristics, is of particular value when considering the knowledge strategy of an organisation. Whereas the former perspective presents a well-known dilemma, the continuum perspective permits the specification of a strategy in which the advantages of both tacit and explicit knowledge can, in principle, be obtained. One such strategy might be one that renders organisational knowledge as internally explicit, but externally tacit. Originality/value – The paper develops a view of the explicit/tacit dilemma that leads to a possible way forward in resolving the dilemma for organisations. Jasimuddin, Sajjad, Klein, Jonathan, and Connell, Con, 'The paradox of using tacit and explicit knowledge: Strategies to face dilemnas', Management Decision (2005) 43(1) pp.102-112 RAE2008

2005-01-01T00:00:00Z Jasimuddin, Sajjad http://hdl.handle.net/2160/919 2013-05-10T14:00:06Z 2001-01-01T00:00:00Z

Analyzing the competitive advantages of Saudi Arabia with Porter's model Jasimuddin, Sajjad Saudi Arabia is one of the world’s wealthiest nations per capita and, through possession of a large share of the world’s oil resources, an economic power. However, oil continues to dominate exports, but industrialization efforts of the 1980s have led to a considerable diversification, with a range of manufactured goods being produced. The economic success of Saudi Arabia is built in part on its comparative advantages and on overcoming its disadvantages. Although the government strongly supports the free market economy based on competition, Saudi Arabia is yet to succeed in global competition, but the relative decline in its competitiveness demands a reexamination of its national competitive advantages. The paper analyzes the competitive advantages of Saudi Arabia with Porter’s model. Porter’s model generates various alternatives for a nation to gain a competitive advantage. However, these alternatives are not prescriptive. The four factors of Porter’s model are the basis for analyzing Saudi Arabian competitive advantage. Jasimuddin, Sajjad, 'Analyzing the competitive advantages of Saudi Arabia with Porter's model', Journal of Business and Industrial Marketing (2001) 16(1) pp.59-68 RAE2008

2001-01-01T00:00:00Z Ba-Fail, A. O. Jasimuddin, Sajjad Abed, S. Y. http://hdl.handle.net/2160/918 2013-05-10T14:00:05Z 2001-01-01T00:00:00Z

An econometric analysis of international air travel demand in Saudi Arabia Ba-Fail, A. O.; Jasimuddin, Sajjad; Abed, S. Y. Air traffic analysis is an important task both for airlines and the concerned civil aviation authority. This paper addresses analyzing and forecasting international air travel market in Saudi Arabia using econometric models. In this study an attempt is made to develop several models for the air travel demand with different combinations of explanatory variables utilizing stepwise regression technique. The model with the two variables (i.e., total expenditures and population size) is the most appropriate model to represent the demand for international air travel in Saudi Arabia. Jasimuddin, Sajjad, Ba-Fail, A. O., and Abed, S. Y., 'An econometric analysis of international air travel demand in Saudi Arabia', Journal of Air Transport Management (2001) 7(3) pp.143-148 RAE2008

2001-01-01T00:00:00Z