1 Executive summary Aims and objectives of evaluation The aim of the project was to examine patterns of usage, to explore reasons for high and low usage to examine how the benefits of use relate to policy objectives for ...

Discusses whether strategic planning frameworks developed for commercial organisations can be applied effectively to organisations within the UK National Health Service. Case study research within one Trust (10 interviews, ...

Objective: The study examined whether a prompt sheet improved the reference interview process for health information advisers working at NHS Direct, a 24 hour telephone helpline that provides confidential health care advice ...