Rowley, Jennifer; Armstrong, Chris; Lonsdale, Ray; Banwell, Linda; Ray, Kathryn; Yeoman, Alison; Spink, Siân; Coulson, Graham; Urquhart, Christine; Thomas, Rhian; Fenton, Roger
(2004)
Describes key aspects of the methodology and outcomes of the JISC User Behaviour Monitoring and Evaluation Framework in its first three annual cycles (1999-2002). The Framework was initiated to assure the JISC that their ...