Yeoman, Alison; Cooper, Janet; Armstrong, Chris; Fenton, Roger; Lonsdale, Ray; Spink, Siân; Urquhart, Christine; Thomas, Rhian; Barker, Anne; Light, Ann
(2003)
This article discusses two related techniques, critical incident technique and explicitation, used in a variety of social science research settings, and critically reviews their application to studies of information behavior. ...