The information needs and information-seeking behaviours of home-care workers and clients receiving home care

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dc.contributor.author Cooper, Janet
dc.contributor.author Urquhart, Christine
dc.date.accessioned 2006-08-02T13:26:30Z
dc.date.available 2006-08-02T13:26:30Z
dc.date.issued 2005
dc.identifier.citation Cooper , J & Urquhart , C 2005 , ' The information needs and information-seeking behaviours of home-care workers and clients receiving home care ' Health Information and Libraries Journal , pp. 107-116 . en
dc.identifier.other PURE: 69654
dc.identifier.other dspace: 2160/213
dc.identifier.uri http://hdl.handle.net/2160/213
dc.identifier.uri http://www.blackwell-synergy.com/loi/hir en
dc.description Cooper, J. & Urquhart, C. (2005). The information needs and information-seeking behaviours of home-care workers and clients receiving home care. Health Information and Libraries Journal, 22(2), 107-116. Sponsorship: AHRC en
dc.description.abstract Aims and objectives Discusses findings from doctoral research on the information behaviour of homecare workers and their clients. The paper focuses on the findings, which have implications for health library and information services. Sample and Methods The qualitative research methods included participant observation in the homes of clients (n=7), over a period of 18 months, in a city in the UK, complemented by in-depth interviews of homecare staff (n=47). Results. Homecare staff perceived requests for information on a variety of topics as an indivisible part of their caring role. Clients asked for more information than they had in the past, and homecare workers were expected to respond to a wide variety of enquiries about health, welfare, leisure and domestic concerns. Clients trusted their advice as much as they might have trusted members of the family. Homecare workers from an agency used a variety of resources at the agency office to help them, such as leaflets on welfare benefits, health conditions. Few had used NHS Direct, and library use (by a third of the homecare workers) was generally associated with course work or training. Some family members and homecare staff used self-help groups, but the research found that family members were sometimes reticent to ask advice on sensitive issues in self-help groups. Homecare workers learnt from each other and shared experience. Conclusions.Libraries and information services need to target provision of formal information carefully, as it is advice and counsel that is required in the homecare setting. en
dc.format.extent 10 en
dc.language.iso eng
dc.relation.ispartof Health Information and Libraries Journal en
dc.title The information needs and information-seeking behaviours of home-care workers and clients receiving home care en
dc.type Text en
dc.type.publicationtype Article (Journal) en
dc.contributor.institution Department of Information Studies en
dc.contributor.institution Health and Information Systems en
dc.description.status Peer reviewed en


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