Homecare and the informal information grapevine: implications for the electronic record in social care

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dc.contributor.author Urquhart, Christine
dc.contributor.author Cooper, Janet
dc.date.accessioned 2008-02-24T16:37:28Z
dc.date.available 2008-02-24T16:37:28Z
dc.date.issued 2008
dc.identifier.citation Urquhart , C & Cooper , J 2008 , ' Homecare and the informal information grapevine: implications for the electronic record in social care ' Health Informatics Journal , pp. 59-69 . en
dc.identifier.other PURE: 75540
dc.identifier.other dspace: 2160/510
dc.identifier.uri http://hdl.handle.net/2160/510
dc.identifier.uri http://www.sagepublications.com en
dc.description Cooper, J. & Urquhart, C. (2008). Homecare and the informal information grapevine: implications for the electronic record in social care. Health Informatics Journal, 14(1), 59-69. Sponsorship: AHRC en
dc.description.abstract This article explores informal information exchange in social care, and discusses implications for formal monitoring with an electronic social care record (ESCR). Six homecare settings were studied over 14 months between 2001 and 2002. Participant observation methods were used with the recipients of homecare (n=7) and in-depth interviews plus participant observation with formal care workers (n=31). Allied healthcare professionals (n=9) and homecare managers (n=5) were interviewed, as were two family members. The findings show that assumptions about monitoring of care processes may be faulty, and that trust and negotiation are important aspects of the care delivery. Modelling of the business processes indicates that roles and responsibilities for managing a care plan may shift, with the consequence that information can be omitted from a formal record, if care workers selectively withhold information from care managers. The article concludes that any formal record needs to allow for the extensive negotiation involved in needs assessment, and monitoring of care plans. en
dc.format.extent 11 en
dc.language.iso eng
dc.relation.ispartof Health Informatics Journal en
dc.title Homecare and the informal information grapevine: implications for the electronic record in social care en
dc.type Text en
dc.type.publicationtype Article (Journal) en
dc.contributor.institution Department of Information Studies en
dc.contributor.institution Health and Information Systems en
dc.description.status Peer reviewed en


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