Browsing Management by Author "Yang, Ying"

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  • Yang, Ying; Humphreys, Paul; McIvor, Ronan (2006)
    This paper aims to investigate how to improve business service quality (BSQ) in an e-commerce environment. It also serves as a basis for developing a BSQ measurement instrument in an e-commerce environment. Design/method ...
  • Yang, Biao; Yang, Ying; Wijngaard, Jacob (2005)
    Purpose – The purpose of this paper was to investigate the effects of postponement in the context of environmentally sound management. Design/methodology/approach – The paper examined the environmental issues for a ...
  • Yang, Biao; Wijngaard, Jacob; Yang, Ying (2007)
    In view of the slow rate of postponement applications, this paper attempts to examine postponement strategies from an inter-organizational perspective. The paper first reviews the literature on different postponement ...

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